Frequently Asked Questions


Q: Does your Cannabis go through quality control testing?
A: Yes! All of our products are tested for quality and purity.

Q: Do you ship anywhere in Canada?
A: Yes. We’re Canada’s number 1 online dispensary. Our goal is to service Canadians from coast to coast.

Q: What happens if I have questions or need extra help with my purchase?A: We have dedicated and trained staff that will gladly help you. Please email us at [email protected] for any extra assistance.

Q: What’s the difference between Indica,  Sativa, and Hybrid strains?
A: Medically speaking, Indica strains will have high THC concentration and a strain-dependent low CBD concentration. The main qualities of Indica strains include:

  • Increased mental relaxation
  • Muscle relaxation
  • Decreases nausea
  • Decreases acute pain
  • Increases appetite

Sativa strains will have a high CBD concentration, and a lower, strain-dependent THC concentration. The main qualities of Sativa strains include:

  • Anti-anxiety
  • Anti-depressant
  • Increased focus/creativity

Hybrid strains are exactly that- a combination of Sativa and Indica. The effects are extremely strain-dependent, with some hybrids tailored to have a higher Sativa content than Indica, and vice versa. They are perfect if you are looking for specific traits from each parent plant. For example, the Girl Scout Cookies hybrid is higher in THC than CBD, and provides relief from stress and pain, while boosting creativity and mood. Whether or not a strain is Sativa-dominant or Indica-dominant will affect the best time of day for it to be taken.

Q: What can Indica be used for?
A: Due to its sedative quality, Indica strains are good for relaxation, de-stressing, and aid in treating insomnia. Good for chronic pain sufferers, and controlling muscle spasms. This strain is best taken before bed, or in the evening if you aren’t planning on going out.

Q:What can Sativa be used for?
A: Because of it’s energizing qualities, Sativa strains are good for an energy boost, pain relief, and aid in treating mood disorders such as depression or generalized anxiety disorder. It has been known to boost creativity and have a stimulating effect on your mind. Due to this, it’s recommended for daytime use.

Q: What is CBD and what are its benefits?
A: CBD stands for Cannabidiol – which is one of the many compounds found in cannabis. It offers relief from pain, inflammation, anxiety, and other conditions without the “high” effects of feeling lethargic or otherwise inhibited. It is excellent to treat a wide range of conditions including osteoarthritis, diabetes, chronic pain, PTSD, depression, and other neurological disorders.

Q: What are the effects of edibles vs. the effects of smoking?
A: To put it simply, it all depends on how your body metabolizes cannabis. When you ingest an edible, it is metabolized by the liver and converted to 11-hydroxy-THC. That metabolite is effective at crossing the blood-brain barrier, which will result in a more intense high. When smoking or vaping, cannabis undergoes a different metabolic process, passing directly to the brain. This causes a faster high that will diminish more quickly.

Q: How much should I ingest when consuming edibles?
A: Start with a low dose of 5 milligrams of THC and wait two hours before consuming any more cannabis. Your digestive system processes cannabis slowly, especially if you’ve already eaten a substantial meal. Once inside your liver, THC is converted into another chemical called 11-hydroxy-THC, which is actually more potent.

Q: What can I do to counteract a too intense cannabis high?
A: Don’t Panic, most symptoms of “greening out” (imbibing too much cannabis) will dissipate within minutes to hours, with no lasting effects beyond a little grogginess. Give it some time and these feelings will eventually pass. Try to keep yourself distracted, so that you are not focusing on the intense high. To help you deal with the intense high, a simple household ingredient found in kitchens and restaurants everywhere can come to your rescue, black pepper. Many swear by the black pepper trick, even Neil Young! Just sniff or chew on a few black peppercorns and it should provide almost instantaneous relief.

CBD is another great solution to help battle your intense high. CBD can be used to counteract an intense high, caused by THC.

However, if you are feeling alarmingly uncomfortable, you can always seek medical attention and tell a doctor that you are having a cannabis-induced anxiety attack.

Q: What is Phoenix Tears Oil used for?
A: Phoenix Tears Oil, also known as Rick Simpson Oil treats some of the most pharmaceutical prescribed ailments in North America today. Rick Simpson, who is the man who developed this incredible oil, says the plant’s chemical effects have been proved to safely and successfully treat “skin conditions, cancer, diabetes, infections, glaucoma, arthritis, chronic back pain, burns, ulcers, warts, moles, any condition involving mutating cells, migraine headaches, asthma, insomnia, anxiety, and depression”. The medicine also works to regulate your weight, heal scar tissue, and rejuvenate vital organs— all without the dangerous and deadly side effects of pharmaceutical drugs.

Q: How do I take Phoenix Tears Oil to treat Cancer?
A: To treat brain, lung, prostate, and other internal cancers you would ingest the Phoenix Tears Oil. Rick Simpson the creator of this oil recommends that you ingest 60 grams of Phoenix Tears Oil in 90 days. It is recommended to start with three doses per day, each the size of half a piece of short-grain rice. After you become accustomed to it (generally about 4 days) you can double the medicine. It generally takes people about 5 weeks to build up to 1 gram a day. Once at this dose, they should continue to take it until their cancer disappears. The oil will do two things, it will either cure your cancer or if the cancer is too far progressed it will lessen the pain so you can be comfortable in your last days.

If you are treating skin cancer you simply apply the oil topically to the area and cover it with a bandaid. Keep re-applying and bandaging the area every three to four days. The skin cancer should vanish. After cancer has disappeared treat the area for an additional two weeks to ensure all cancer cells are dead. Rick Simpson’s skin cancer disappeared in 4 days, and severe cases can take up to 3 weeks. Cannabis oil can also be applied to unhealthy warts and moles using the same method.

For further information please review this link


Q:Do you ship anywhere outside of Canada?
A: Unfortunately, we do not and cannot ship outside of Canada.

Q: When will my order ship?
A: Your order will ship within 24 hours of receiving payment. If you get your payment in after 2 PM MST then it will be shipped out the next business day.If you pay for your order on Saturday or Sunday it will be shipped the following Monday. Please allow another business day for your tracking ID to become active on Canada Post’s website.

Q: What will happen to my order if I do not submit payment?
A: We will hold on to the order for 24 hours, this is for security and inventory management purposes.

Q: Is Tax included in your prices?
A: Yes 5% GST will be applied to your order.

Q: What are the Shipping Fees?
A: Shipping Fees are $20 for orders $200 and under. For orders over $200 before tax, shipping is FREE. If you prefer priority shipping, this is an extra $20.

Q: What happens if I don’t get my package?
A: Your order should arrive no more than 2 business days from the estimated arrival date. If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation, then we replace it for free ONCE.


Q: What methods of payment do you accept?
A: We accept e-Transfer through online banking

Q: How do I send an eTransfer?
A: Setting up your online banking is a quick set up and sending an Interac e-Transfer takes just a few moments. e-Transfer can take up to 30-mins to be received based on whom you bank with so please watch out for the “delivered” status on your online banking if you are wondering if we received it or not.

When sending your e-transfer payment, please follow these instructions:

EMAIL : [email protected]


SECURITY QUESTION:  The best country?   


IN MESSAGE BOX:  Order # only (Nothing else – no company name, reference to product, nothing) Order # Only

If you have any questions about sending your email transfer, you can email us at [email protected]

Q: I sent my email transfer but it hasn’t been accepted
A: We process payments near the end of each business day. Our cut-off time for payments is 4 pm MST. If your e-Transfer is still pending or has not been received, this could be due to a number of reasons:

  1. We are unable to match your payment to your order due to the order number not being in the notes section.
  2. We have not received your e-Transfer because you have sent the payment to the incorrect email address. Please double-check this on your order confirmation page.
  3. We are unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions on the order confirmation page.
  4. If you have checked all these and the payment has still not been accepted, please contact us by email at [email protected]


Q: How does Shipping work?
A: We ship via Canada Post Express which takes between 2-3 business days. For orders $200 or under shipping is a flat rate of $20 and for orders over $200, we offer free shipping!
We ship in discreet packages that are vacuum sealed with no labeling on the outside of our packaging so it won’t draw any attention.

Q: My tracking number does not work!
A: Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If you are experiencing a problem with your tracking number, please email us at [email protected] and we will look into it.

Q: Where do you ship from?
A: We ship from Vancouver, British Columbia, Canada, and we can ship anywhere in the country.